FAQ: The World's First Convertible and Customizable Carry Bags
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I pre-order them or add them to my pledge?

Easy job! Here’s what you do:

  1. Become a backer of this project. At the top of the page click the green “Back This Project” button. If you’re already a backer, click “Manage My Pledge.”

  2. Add the amount that corresponds to the style that you would like: Fold : $89, Switch : $99, and Switch : $79 . Then save your pledge. Note that you can order multiple items by doubling/tripling/etc. the amount you increase your pledge by.

  3. You’re done for now. When we send out our fulfillment survey (Late April) you will be told how much “credit” you have from your Kickstarter pledge. The credit will correspond to the amount of extra money you added to your pledge. You will then use that credit to add NIID Bags, or any other add-on products to your order.

Last updated: February 13, 2018 03:15

How to add things to your pledge?

How to add items to your reward:

  1. If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one and only one reward level.

  2. Look at the Add-On Menu in the project description above. Find the item(s) you want to add. Increase your reward by the corresponding dollar amount.

  3. That’s it, you’re done for now. No need to do anything else until our funding period ends on April 13th.

In the weeks following April. 13th we will send every backer a survey. In that survey you will tell us which specific items you want to add on to your reward. And you will give us your shipping details at that time.

Last updated: February 13, 2018 03:15

What are the dimensions and weights of the bags?

Avg. Dimensions (note that these bags can expand/contract greatly, so these specs represent an average load)

Fold 12.6” H x 3.15”/12.6 W x 19.45” D (16.5/32 H x 8 W x 49.5 D cm)

Switch 10.43” H x 2.17” W x 18.11” D (26.5 H x 5.5 W x 46 D cm)

Switch 10.83” H x 1.18” W x 15.35” D (27.5 H x 3 W x 39 D cm) ___________

WEIGHTS

Fold : 1.54lb/697g

Switch 1.6lb/724g

Switch 0.65lb/296.6g

Last updated: February 13, 2018 03:15

Shipping: When will I receive my stuff?

We have every intention of shipping all rewards so that they arrive to your doorstep before June. That is a conservative estimate, with a good amount of padding in our schedule for unforeseen circumstances. We hope to start shipping out rewards sooner than May, but we cannot guarantee it.

We often get asked if we can expedite the shipping of rewards to individual backers in special circumstances. The short answer to that one is that we unfortunately can’t do that. If it helps, just know that after our funding period ends our team’s absolute #1 priority will be getting our backers’ rewards fulfilled as fast as possible.

For the duration of our funding period we will be putting final tweaks on our manufacturing, assembly and QA processes. Once those things are set, we’ll begin making production runs of our new products. When those new products are ready, they’ll be sent to our 3 fulfillment warehouses. And when all products are in the warehouse, we’ll begin fulfilling.

Depending on the number of backers, fulfillment could take a couple weeks to a couple months. No matter what, we will keep all of our backers completely up-to-date on our progress, just like we’ve done in the past.

Last updated: February 13, 2018 03:15

What size laptop will they hold?

The Fold is designed to hold up to a 15-inch MacBook Pro, 2009 and later models.

The Switch is designed to hold up to a late model 13 inch Macbook Pro Retina.

Last updated: February 13, 2018 03:15

Will there be other colors?

Colors add a lot of stress to our supply chain, stress that will affect our ability to manufacture and ship these bags in a timely manner to everyone. Rather than releasing bags in a bunch of other color schemes, we’d rather focus on the mass production.

Last updated: February 13, 2018 03:15

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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